The following information came directly from a DirecTV dealer's website, condemning his own company!


"We once found them to be a great service. Although they recently experienced what appeared to be serious growing pains that had really shaken many of their past customers confidence in their customer service …

The History:
Their recently PAST customer service problems seemed to stem from when DirecTV acquired USSB and Primestar  and reportedly dismissed most of the old USSB/Primestar workers.  Quite obviously, attempting to handle the huge operations of three companies under acquisition while downsizing the workforce at the same time placed DirecTV with a bit more on their hands than their limited employees could keep up with (IE. Customer service telephone lines).

Almost Immediately after DirecTV’s acquisition of USSB/Primestar we personally began receiving email from literally thousands of their once most dedicated customers who had decided to bail on DirecTV and switched to Dish Network and other satellite choices. Some large dealers of DirecTV began boycotting the sale of DirecTV equipment simply because they grew tired of being stuck in the middle of unresolved disputes between programming customers and DirecTV... Obviously fueled by DirecTV’s {then limited & strained staff} seemingly abandoned their customer support lines during the height of this mess.

Meanwhile, (During these problems), ……. granted DirecTV’s customer base was still undeniably growing, particularly in lieu of their constantly forming new joint venture business ties with large corporations (like Time Warner, AOL) and new publicity ties (Drew Carey)

During this time, the (Then falling) of DirecTV’s customer service reputation seemed to have given their biggest competitor [Dish Network] a running jump in popularity due to Dish Network’s rather impressive customer support track record. It seemed in a consumer’s market, many didn’t subscribe to the idea of "Biggest is Best". With the overwhelming number of complaints we were THEN getting from our viewers concerning DirecTV & during the height of DirecTV’s problems we were ourselves beginning to warn our viewers who were considering purchasing their equipment & programming, that DirecTV was experienced serious problems & consumers may wish to consider waiting until DirecTV unburied themselves from the extra strain they’re experiencing since their acquisition of USSB & Primestar.

For Example, we were receiving floods of feedback from viewers who were experiencing billing errors, unable to order Pay per View, and YET simply not able to then get through and talk to a LIVE PERSON at DirecTV when they experienced a service problem. We personally tested their then clogged customer support lines ourselves and repeatedly dialed HUNDREDS of times on numerous occasions receiving nothing but telephone recordings advising us that DirecTV was CLOSED DURING BUSINESS HOURS. Or, we would get to listen to elevator hold music for exactly one hour before their lines would automatically disconnect us so that we could redial to experience the same thing over again."

More from the same site:

E-Mail Address(s)??

Good Question! DirecTV has not had a prominently displayed customer service or support Email contact on their web site in the last year. We searched it extensively for one during the resent abandonment of their customer support phone lines and the only address to be found was one to their human resource dept. for applying for jobs. All mail sent to their directv.com domain was noticed to be bounced back as undeliverable. They do have a feedback form on their site which we’ve noticed the address it delivers the form mail to is obviously intentionally hidden in the source code so that the contact can not be identified. If anyone ever finds a direct customer support email address for DirecTV, please let us know so that we can post it for our viewers benefit. Their feedback form is at the following link: BUT, Be ADVISED you’ll likely not receive an answer (we never have) as their own notation on the FORM has always stated:

 ...You won’t find too much in comparison to Dish Network’s site. At this point in time DIRECTV does not offer downloadable installation help movies, manuals etc...

7 MORE Top reasons to get a DISH Network system now!